"I sent a message on Tuesday, November 2 that we needed an IV cart because the one we have no longer locks.
[The Armstrong Sales Representative] immediately understood our issue (being out of compliance) and made every possible effort to help us out. He was not just responsive, he was proactive! He had an amazing attitude and was fabulous in working with me.
He is exactly who you want working with your clients and I have an incredibly strong opinion of Armstrong Medical that [The Armstrong Sales Representative] can take complete credit for. He called, he texted, he emailed – he made sure he was in touch with me in all the ways possible and he followed up in a VERY timely manner. He took my situation as seriously as I did. I was very grateful to him for his help. Even a week later I am still very moved by his time, energy, and effort."
Tori - Regional Radiology Administrative Assistant
“[The Armstrong Medical] team proved to be a valued team member for our recent Atrium Health Union West, Greenfield Hospital project. Over 110 items were successfully configured and placed meeting our challenging installation timeline.
Stools, chairs, suction devices and a dozen different cart configurations were seamlessly loaded into our multi-level building with little need for support other than location reports. Their professionalism and quality of customer service is beyond reproach.”
Kelly C. Spivey - President
KCS Tech Consulting, LLC / JLL
"I am the locksmith for a hospital. We own several different med carts which I service. Armstrong Medical has the most effective, durable and cost-efficient carts I've serviced. For example, Armstrong carts have all metal components, the other carts I service are plastic. I replace these parts on a regular basis. Another issue I have with the other carts are the batteries are expensive and you can only buy from the manufacturer. Armstrong Medical's carts uses your regular D cell batteries that are easy to replace. The other carts I have to disassemble."
Desmond - Locksmith
"[The Armstrong Sales Representative’s] dedication and the company’s willingness to do what is necessary to meet the needs of its customers allowed us to successfully complete our survey in the timeframe we were scheduled. This is a company that is about providing a service beyond just selling carts and supplies. We are very grateful for that."
Sheila - Director of Surgery Center
"[The Armstrong Sales Representative] worked with Robert in our IT department whenever there was an issue with the carts. I then had to take the entire thing over. [The Armstrong Sales Representative] has been great in responding to my emails and any questions that I have had with our carts. I deal with multiple representatives and can honestly say that [The Armstrong Sales Representative] is the only one that I know will always get back to me the same day or within 24 hours. I have had to wait sometimes up to a week with my other representatives. I have been able to call him on the phone and trouble shoot a cart or he has on multiple occasions come out to look at the carts and trouble shoot them or repair them. He always has a great attitude and is always a pleasure to work with.
Mary Lee - Nurse Equipment Manager
"Our department prefers to order Armstrong Carts for our needs. They have a wide selection of sizes, colors, and drawer configurations to fit almost any need. The carts are well made and they have a variety of locking options should you need them. We especially like the customer service that our Territory Manger provides. [The Armstrong Sales Representative] times a visit with the delivery of the carts, assembles them for us, and programs the locks to our needs. We appreciate the customer service!"
Kevin - Emergency Department
I have worked with [The Armstrong Sales Representative]for almost 10 years now. He takes the time to understand my operations, which is helpful when discussing my needs. Anytime I’ve need a quote or a suggestion, he has responded within 48 hours. Do to his knowledge of my operation and his willingness to be onsite to get eyes on the situation, his recommendations have always been accurate.
Matt - Director of Supply Chain Operations
"I spent time looking at other products that were in use throughout our hospital. I was convinced that I wanted to find an all metal drawer system that would give us stability and longevity. Our ED had a version of an Armstrong cart and all of our code carts are from Armstrong. In talking with the ED staff It became clear how much they liked them and that they have been functioning many years without any issues. Even the maintenance team agrees that they rarely have any issues with their products.
[The Armstrong Regional Sales Manager] has been working with me from the beginning and [The Armstrong Sales Representative] has been working with me for over a year in an effort to replace our bedside carts. They have been such a fantastic help in this process. Even during the pandemic we found ways to look at the product and sample them so that we could be sure the staff approved of the carts. Even at delivery everyone showed up to help us get the carts from the semi-trailer to our unit. Then they stayed to get them all assembled and into the patient rooms. It was a fantastic way to wrap up our adventure!"
Shellie - NICU Shift Coordinator
"I would like to take a minute to express praise for my [Armstrong Sales Representative]. I recently purchased a rolling storage cart from your company through my supply chain. He made this a very pleasant experience from the minute my supply chain connected me to him. He was very patient with me as we communicated often in between my coordination with multiple undecided end users for this product. His actions and response times to help me with this purchase were nothing shy of remarkable. This alone would be more than enough for me to send gratitude his way, but he has gone above and beyond this outstanding customer service."
Tom - Administrative Coordinator